Changing Book Stores

When the email from Macmillan Publishers arrived I knew I would purchase The Devil Reached Toward the Sky: An Oral History of the Making and Unleashing of the Atomic Bomb, by Garrett M. Graff. I immediately logged in to Amazon and found I could order it to be delivered the next day, on publication day (Aug. 5, 2025), for full price. I hit the pause button. Didn’t I tell myself I was going to slow down my ordering from the behemoth book seller?

Next I found the website for a local bookseller who was offering pre-order for delivery to the store also on Aug. 5. It was also full price, so I said what the hell. No time like the present and ordered it on their website. It was an experience compared to Amazon.

First, when I received my automated order confirmation, it was detailed, giving me everything I needed regarding the order: tracing, question outreach, price, and so on. One curious bit was the order showed being from an outfit called BookPeople, which is a large independent bookseller located in Austin, Texas. Austin is less like the rest of Texas, so I am okay with that. Besides, I assume my local bookshop does what it must to reduce acquisition cost and build margin on sale. Both of those are necessary to stay in business. So far, so good.

Next came the email from the local bookstore. It was sent by an individual at the store to advise me they would notify me when the book arrived. Nice personal touch.

All was going well when my contact reached out with this message: “The Devil Reached Toward the Sky has arrived and I have set aside a copy for you at the back information counter. All of the copies which we received were damaged so I picked out the least damaged one to set aside for you. Have a look at it and we will order another copy for you if you don’t like this one.” Seriously? Well, it is not my bookseller’s fault the book was damaged in shipment, so I started a string of emails, which turned into text messages. The text exchange took 30 minutes and included photos of the damage and discussion of price for damaged goods. We were able to work it out and I drove the 25 minutes to the county seat to pick up the book, paying cash.

If a book got damaged with Amazon, I know the drill. I contact them and would get disposition instructions while they credited my account and shipped another book. Most likely, if I had to return it, I would have had to drive to their return consolidation point at a local big box store. Goods damaged in shipping is always a hassle and the blame always lies with the party that packaged and did the shipping. It is a rare occurrence to receive damaged goods from Amazon.

I will just assume this situation is a one-off and will order new books I want to add to my library locally, especially when there is no price difference. I don’t like taking so much time dealing with a local store, yet hopefully we will get to know each other better and develop a relationship. When my annual book-related budget is about $1,000, it’s not like I am the biggest fish in the sea. It is one more way I can spend more of my life relating to people, even if it’s because of a glitch in the process.

I’m confident I can break my Amazon habit.